Terms of Sale
Cool Hand wants you to be satisfied with our order. Keep in mind that colors and layers of materials like G10 or wood may vary from one to another.
Should anything not be to your satisfaction, you can return or exchange the item within 30 days of receipt of the order.
For a refund you will receive your money back, minus the shipping charges.
If you would like to exchange the item for any reason, you will need to pay the cost of shipping.
If the return is due to a mistake or failure on our end, we will pay all shipping charges. All items must be returned in the same condition as they were received. Order information will be need to verified to confirm your order. You can choose to go through our return and exchange policy only after the order has been delivered.
See our full return policy here.