Shipping Policy

Cool hand ships orders Monday through Friday and ships via USPS Priority, USPS Express or UPS Ground so that the orders can be tracked and the delivery confirmed. Orders are processed and shipped in the order they are received. 

US Postal Priority Mail:

Shipping transit time is normally 2-3 business days, but that is not guaranteed by the post office. This method has a delivery confirmation number. This is not the same as a tracking number from FedEx. They do NOT scan the package at every step of the way. In fact, many times they only scan it when it gets put on your local carrier's truck for final delivery. This means that when you "track" it you might not see any scans other than something like: The U.S. Postal Service was electronically notified by the shipper on August 27 2017 to expect your package for mailing. NOTE: This delivery is not guaranteed by the USPS. If the tracking says its delivered your first call needs to be to the Post Office. Cool Hand is not responsible for packages once they leave our warehouse. 

US Postal International Mail:

Cool Hand is NOT responsible for any lost USPS International packages. Ship at your own risk. 

USPS Express Mail:

We do not guarantee your order will ship out the same day that it is placed. You will be notified when the order is shipping and this method usually takes 1-2 business days. 

UPS Ground:

Shipping transit times is 1-5 days. UPS tracks the orders at every location and guarantees delivery, known in advance when your shipment will arrive. 

Promotional Shipping:

All promotions regarding free and/or discounted shipping are applicable to domestic orders only.